Privacy Policy

1. Who We Are

Sunderland City Stays operates a short-let holiday property at SR4 7AD, Sunderland, Tyne and Wear, United Kingdom. We can be contacted at enquiries@sunderlandcitystays.co.uk.

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

• Your name
• Email address
• Phone number (if provided)
• Details of your enquiry or booking request (e.g. stay dates, group size)
• Any other information you voluntarily include in a message to us

We do not collect payment information directly — bookings made via Airbnb are governed by Airbnb's own privacy policy.

This website does not use tracking cookies, advertising pixels, or analytics beyond basic server logs. No third-party marketing scripts are embedded.

3. How We Use Your Data

We use the information you provide solely to:

• Respond to your enquiry or booking request
• Communicate with you about your stay
• Meet any legal obligations we may have as a holiday-let operator

We will not sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the basis of legitimate interests (responding to enquiries) and, where a booking is confirmed, contract performance. Where required by law we will also process data to meet our legal obligations.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry records are typically kept for up to 12 months. Guest records related to confirmed bookings may be kept for up to 7 years for legal and financial purposes.

6. Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — request deletion of your data where there is no lawful reason to retain it
• Restriction — ask us to limit how we process your data
• Objection — object to processing based on legitimate interests
• Portability — receive your data in a machine-readable format

To exercise any of these rights, contact us at enquiries@sunderlandcitystays.co.uk. We will respond within 30 days.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our website is served over HTTPS.

8. Links to Third-Party Sites

Our website contains a link to Airbnb. Once you leave our site, we have no control over third-party data practices. Please review Airbnb's privacy policy before making a booking through their platform.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised "Last updated" date. Please check back periodically.

10. Contact

For any privacy-related questions, please email us at enquiries@sunderlandcitystays.co.uk.